Shipping policy
At Zoomies, we aim to deliver your pet’s favorite meals safely and quickly.
Order Processing
- Orders are usually processed within 24–48 hours after confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
Shipping Timelines
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Other Locations: 4–8 business days
Delivery timelines may vary due to courier availability, weather conditions, or high order volumes.
Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- Free shipping offers may apply on selected orders or promotions.
Delivery Partners
We work with trusted logistics partners to ensure safe and timely deliveries.
Once your order is shipped, tracking details will be shared via email or SMS.
Delayed or Failed Deliveries
Delays may occasionally happen due to:
- Incorrect shipping address
- Customer unavailable during delivery
- Courier operational delays
- Natural disruptions or public restrictions
If a package is returned due to failed delivery attempts, additional shipping charges may apply for re-dispatch.
Damaged Packages
If your package arrives damaged or tampered with:
- Do not accept the package if visibly damaged
- Contact us within 24 hours with photos/videos
- Email support@thezoomiesstore.in for assistance
Contact Us
📧 Email: support@thezoomiesstore.in
🌐 Website: thezoomiesstore.in